Customers Visiting Our Offices
- We will be happy to facilitate you should you wish to conduct your business in Irish.
- We will be polite, courteous and fair in our dealings with you.
- We will respond to your query promptly and if we are unable to help you we will try to redirect you to someone who can.
- We will provide public offices that are clean, safe, economic and afford adequate privacy.
Customers Telephoning Our Offices
- If we cannot deal with your query immediately we will call you back as quick as possible.
- We will respond to your call promptly and will deal with your query in a polite and courteous manner.
- We will be helpful and provide as much information as possible.
Customers Writing To Us
- We will ensure that all replies contain a contact name, telephone number, fax number and e-mail address.
- We will reply to your correspondence within 15 Days.
- We will use technical and official terms only when absolutely necessary.
Our Application Forms and Information Leaflets
- We will ensure that information provided is relevant up to date and easily understood.
- We will seek from you only that information which is essential to a fair and prompt assessment of your application.
- We will ensure that our information leaflets and application form are easy to understand and complete.
Service Requests
- We will tell you when you can expect a response to your service request.
- We will deal with all requests promptly.
- We will deal with all requests in a fair and consistent manner.
- We will explain the basis for decisions made.
- We will advise you of your appeal rights.
Service Quality and Complaints
- We will provide you with a good quality of service
- We will encourage you to tell us about your experience of the Carlow Local Authorities and the service provided and will welcome your comments for service improvement and policy change.
- We will tell you about our complaints system and process any complaints made promptly and impartially.
- We will apologise for and seek to address any mistakes that we make.
Mission Statement |
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In accordance with the democratically expressed wishes of the Community we seek to protect and enhance the Environment and quality of life within County Carlow. | De reir mianta an phobail nochtaithe go daonlathach, ba mhian linn an Comhshaoil agus na coinniollacha Beatha a chaomnu agus a fheabhsu i gContae Cheatharlach |